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Tel: 01158 376 260

Why is Social Media not working?

We are noticing an increase in people asking us how they can make social media work for them as they are not seeing any results for the time they are investing.

The first thing we do here at Creationz Marketing is audit all of their accounts to see where the problem may lie and can often see:

- Lack of consistency with posting content, often large gaps (sometimes even months) between posts.

- Sell, Sell, Sell - this is the biggest mistakes businesses make in using social media to sell only - you need to create conversations that people want to join, share & engage with.

- No strategy - it is often not clear what strategy a business has adopted so how do they know if social media is working for them.

- No engagement - you need to engage with other users on social media not just broadcast your own news.

So what can you do to help make social media marketing work hard for your business:

1. Have a strategy

Make sure you and your employees know that social media is going to be used for a defined purpose - this may be to drive traffic to the website, engage with users to generate enquiries, promote firm news etc.  If you would like further help and support with your strategy, why not download our FREE Social Media Planner  to help keep you on the right track and give you something to review each week / month

Once you have set a strategy this then helps you to work out what you are going to post.

2. Create interesting posts

Rather than just sell, sell,sell, create posts that are interesting & engaging.  You can do this by: 

* Asking questions,
* Adding humour - but remember this is a business account!
* Showcase employees of the business,
* Share details of how the business is working with the community.
* Engage with other businesses in your area.
* Share details about the local area.
* Promote businesses who have delivered a good service to your business.
* Join groups that can get you to your audience and interact with them.
* Share articles you have read and feel will add benefit to you audience.
* Share tips & ideas to be helpful and share knowledge.


Remember, social media is all about being SOCIAL.  Make sure your posts have a human element to them as people connect with people.  We understand this is a business account but you can still craft your posts with the reader in mind.

A simple "Hello, how are we all this week" goes a long way especially if you are joining a networking hour.  "Thank you to..." is another popular engagement post - are you utilising these?

4. Be Consistent

Social media is not a marketing activity you can pick up and put down when there is a little spare time.  It needs to be part of the whole marketing activity and planned in to work schedules. This does not mean you have to post everyday just for the sake of it but it does mean you have to be consistent so your audience are ready to engage with you.

If social media is important to your marketing activity but you don't have the time then let's have a chat as we offer a Social Media Management service for clients to suit every budget.

If you would like any further advice on how you could make your social media accounts work harder for your business then please give us a call on 0115 8372390 or email



10 Jan 2017

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What our customers say...


Very helpful.  Claire spoke at my level of understanding.  I will try and undertake the advice Claire has given as soon as possible.


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